FAQ page

How do I enter the prize draw to win tickets to the X Factor Live Tour 2014?
 
You need your TalkTalk landline number and postcode, or your new lines reference number and postcode, along with a valid email address.
 
How long is the prize draw running for?
 
The prize draw will run until the following times for each venue:
 
Saturday 1st February 2014 at 23.59 (Belfast Odysey Arena);
Monday 3rd February 2014 at 23.59 (Dublin The O2);
Friday 7th February 2014 at 23.59 (Manchester Arena);
Tuesday 11th February 2014 at 23.59 (Newcastle Arena);
Friday 14th February 2014 at 23.59 (Glasgow The Hydro);
Sunday 16th February 2014 at 23.59 (Aberdeen AECC);
Wednesday 19th February 2014 at 23.59 (Sheffield Arena);
Saturday 22nd February 2014 at 23.59 (London Wembley Arena);
Monday 24th February 2014 at 23.59 (Liverpool Arena);
Wednesday 26th February 2014 at 23.59 (Leeds Arena);
Friday 28th February 2014 at 23.59 (Nottingham Arena);
Monday 3rd March 2014 at 23.59 (Brighton Centre);
Friday 7th March 2014 at 23.59 (London The O2);
Sunday 9th March 2014 at 23.59 (Cardiff Arena);
Friday 14th March 2014 at 23.59 (Birmingham LG Arena);
 
Can I enter the prize draw to win tickets to The X Factor Live Tour 2014 more than once, even if I’ve already won tickets?
 
Only one entry per TalkTalk household is permitted. One entry can be made for each of the 15 venues. You can only win once.
 
What does the prize include?
 
Each winner will win 4 tickets, which entitles the winner and 3 guests to free entry to The X Factor Live Tour sponsored by TalkTalk at the winning venue. These tickets will also include
a backstage meet and greet with The X Factor Finalists. The prize is as stated and nothing else is included. Any additional costs, such as transport to and from the venue, any required accommodation, food and other miscellaneous expenses shall remain the responsibility of the winner and his or her guests.
 
Is there an age restriction?
 
All winners must be 18 years or over. All guests 16 years or under must be accompanied by an adult.
 
Do I need to bring any Identification?
 
The named winner must bring photo ID with them to gain entry to the backstage meet-and-greet.
 
When is The X Factor Live Tour 2014 sponsored by TalkTalk?
 
The X Factor Live Tour 2014 sponsored by TalkTalk will take place between February 2014 and March 2014.  You will receive further details if you’re one of the lucky winners.
 
I’m a TalkTalk customer but I haven’t got a Facebook account.  How do I enter the promotion?
 
You need to have a Facebook account to enter the promotion. Visit facebook.com to sign up.
 
I’ve entered my details but it still says I’m not a TalkTalk customer even though I am.  Why is this happening?
Occasionally your data may not exactly match the information we have on our database. Please email talktalkxfactor@talktalkplc.com and one of our team will be able to help you.
 
I’m not a TalkTalk customer but really want to win tickets, how can I enter?
 
This prize draw is open to TalkTalk customers only.  If you’re not a TalkTalk customer, you can join now by visiting talktalk.co.uk. You must remain a TalkTalk customer to be eligible to attend The X Factor Live Tour sponsored by TalkTalk. 
 
I’ve seen on Facebook that I’ve won tickets. What happens next?
 
You’ll receive an email within 72 hours of the winners’ announcement on Facebook. You must contact TalkTalk to claim your prize within 7 days of notification, Tickets will be dispatched to winners 7-10 days before the show date.
 
Who do I contact if I have any queries about the promotion?
 
Please send an email to stanley@whynot-europe.com and we will do our best to answer any questions you may have.