FAQ page

 
How do I enter the prize draw to win tickets to The X Factor Live Tour 2015?
You need your TalkTalk landline number and postcode, or your new lines reference number and postcode, along with a valid email address.
 
How long is the prize draw running for?
The prize draw will run until the following times for each venue:
 
Friday 30th January 2015 at 23:59pm (Odyssey Arena, Belfast); 
Sunday 1st February 2015 23:59pm (The O2, Dublin); 
Wednesday 4th February 2015 at 23:59pm (Bournemouth BIC); 
Friday 6th February 2015 at 23:59pm (Manchester Arena); 
Sunday 8th February 2015 at 23:59pm (Nottingham Arena); 
Thursday 12th February 2015 at 23:59pm (Newcastle Metro Centre); 
Friday 13th February 2015 at 23:59pm (Glasgow Hydro Arena); 
Sunday 15th February 2015 at 23:59pm (Aberdeen AECC); 
Wednesday 18th February 2015 at 23:59pm (Sheffield Motorpoint Arena); 
Thursday 19th February 2015 at 23:59pm (Leeds First Direct Arena); 
Sunday 22nd February 2015 at 23:59pm (Liverpool Echo Arena); 
Monday 23rd February 2015 at 23:59pm (Cardiff Motorpoint Arena); 
Wednesday 25th February 2015 at 23:59pm (Wembley Arena); 
Saturday 28th February 2015 at 23:59pm (Birmingham LG Arena); 
Monday 2nd March 2015 at 23:59pm (Brighton Centre); 
Thursday 5th March 2015 at 23:59pm (London O2 Arena); 
 
Can I enter the prize draw to win tickets to The X Factor Live Tour 2015 more than once, even if I’ve already won tickets?
One entry can be made for each of the 16 venues per household but it is only possible to win tickets for one event. 
 
What does the prize include?
Each winner will win 4 tickets which entitles the winner and 3 guests to free entry to The X Factor Live Tour sponsored by TalkTalk Fibre Broadband at the winning venue. These tickets will also include a backstage meet and greet with The X Factor contestants.
The prize is as stated and nothing else is included. Any additional costs, such as transport to and from the venue, any required accommodation, food and other miscellaneous expenses shall remain the responsibility of the winner and his or her guests. 
 
Is there an age restriction?
All winners must be 18 years or over. Any guests Under 16 in Ireland should be accompanied by an adult.  All other venues, under 14’s must be accompanied by an adult, except for The O2 Arena, London where under 15’s must be accompanied by an adult.
 
Do I need to bring any Identification?
The named winner must bring photo ID with them to gain entry to the backstage meet-and-greet.
 
When is The X Factor Live Tour 2015 sponsored by TalkTalk Fibre Broadband?
The X Factor Live Tour 2015 sponsored by TalkTalk Fibre Broadband will take place between February 2015 and March 2015.  You will receive further details if you are one of the lucky winners. 
 
I am a TalkTalk customer but I haven’t got a Facebook account.  How do I enter the promotion?
You need to have a Facebook account to enter the promotion.  
 
I’ve entered my details but it still says I’m not a TalkTalk customer even though I am.  Why is this happening?
Occasionally your data may not exactly match the information we have on our database. Please email talktalkxfactor@talktalkplc.com and one of our team will be able to help you.
 
I’m not a TalkTalk customer but really want to win tickets, how can I enter?
This prize draw is open to all TalkTalk customers only.  If you are not a TalkTalk customer, you can join now (http://sales.talktalk.co.uk/) and be able to enter to win tickets within 48 hours.  You must remain a TalkTalk customer to be eligible to attend The X Factor Live Tour sponsored by TalkTalk Fibre Broadband. TalkTalk will be checking all winners’ details to ensure they are customers prior to distributing tickets.
 
I’ve seen on Facebook that I’ve won tickets.  What happens next?
You will receive an email within 72 hours of the announcement on Facebook. If a winner does not contact the Promoter to claim their prize within 7 days of notification, the Promoter reserves the right to withdraw the prize. Tickets will be dispatched to winners 7-10 days before the show date.
 
Who do I contact if I have any queries about the promotion?
Please send an email to talktalkxfactor@whynot-europe.com and we will do our best to answer any questions you may have.